Recently, this employee retention speaker and employee retention author was reading a Wall Street Journal article about recruiting and retaining employees in the manufacturing sector. For those of you who know me well, I work heavily in the manufacturing sector, so this article was near and dear to my heart. The topic was a heady one…pun intended. It was about bathrooms! Specifically, it was how many manufacturing companies are upgrading their amenities including bathrooms to create a more attractive environment to retain their employees. Really? I was in a bit of shock as I read this because, as an HR leader, we had nice bathrooms in the 1990’s in the manufacturing facilities that I worked in.
As many of you know, I am always telling people to Give Your Employees C.R.A.P.® (Again…pun intended. As you can see, I am on a roll with this blog now). In fact, as you can also see, I have even trademarked the phrase. Bathrooms are fundamental to C.R.A.P. (Caring, Respect, Appreciation and Praise). Specifically, bathrooms fall in the Respect category. If you don’t respect your employees enough to provide them with nice looking and clean/sanitary bathrooms, I question how much you respect your people! Nobody should have to go to the bathroom in a dump. (Another pun) The fact that I even have to speak to the issue is scary.
I have a solution…have the management team use the same bathrooms as everyone else. Then, I guarantee you that the bathrooms will be nice as well as clean/sanitary. I have worked in facilities where that’s the case and I have clients where this employee retention trainer works where that’s also the case. Doing so will guarantee that the bathrooms are in order. In one facility, the Vice President’s office is NEXT TO the bathroom. Employees recognize this and they respect you for it. Leadership is not viewed as “special” and better than everyone else. It may be a small thing, but this is an example of when I speak to fundamentals driving employee retention. Forget fancy strategies, focus on the fundamentals. When you do, great employee retention will follow.
Bathrooms are something that are so fundamental, if you aren’t doing it right…start now! After you are done with the bathroom, I suggest you move on to the lunchroom. People see these fundamental things and it DOES make a difference. And remember, as I always say…C.R.A.P. Works! (Pun intended)