When this employee retention speaker and employee retention author was working with an organization on their employee retention issues, it became very apparent why the organization was experiencing employee turnover one particular area despite the fact the organization was working diligently at improving its employee retention. It became readily apparent as I spoke with the various supervisors why this one area had a problem. The supervisors in the area where employee turnover was highest could be directly correlated with the behavior of the supervisors in the area.
Everyone always says, “People quit their boss.” That’s not always the case, but in this particular instance it was certainly what was happening. In conversations with the supervisors in the area they were autocratic, sarcastic and simply rude. This employee recruitment expert could see why people would not want to work for them. No matter how well meaning the organization is, if you have supervisors that are jerks, you are not going to retain people. Part of any organizations employee retention strategies should be to have well trained supervisors who have value systems consistent with the value system of the organization.
How can you tell if supervisors are behaving consistently with the value system of the organization? Frankly, you just know! In 99% of the cases it doesn’t take someone with a doctorate in psychology to know if someone is a jerk if you are working with them day in and day out. You just know! When that’s the case, it’s time to deal with them. If they don’t have the skills to deal appropriately with employees, get them to some training and give them the skills. If they have the skills and don’t behave appropriately, you are dealing with a motivation issue. If that’s the case, you have a very candid conversation with them and tell them the way you expect them to behave. If they don’t get it, then it’s time to get them out of a leadership role. Whether you keep them in the organization is one thing but you can’t allow them to remain in a leadership role. Take action and remove them!
This employee retention trainer believes that employee retention is really pretty simple. Unfortunately, for whatever reason, organizations are often unwilling to take the steps required to deal with the issues that are causing their employee turnover. When that’s the case, employee turnover will continue. If you have employee turnover, often times, it starts with your supervisors.