This past week as this employee retention speaker and employee retention author was doing training for a client, the topic came up about where leadership comes from. My immediate answer was, “from the heart.” There was no doubt in my mind. It’s really about “caring” which is consistent with the C.R.A.P. philosophy (Caring, Respect, Appreciation and Praise). If you don’t care about your people, they will know it. It’s something that is simply intuitive. Most people know if their boss doesn’t care about them. People can tell this employee retention trainer otherwise but I will vehemently disagree with them.
Caring is one of the linchpins of employee retention. People will put up with a lot if they know their boss cares about them. Studies have proven that you can literally feel if someone cares about you or not. That’s why they call them good or bad “vibes.” If you have leaders in an organization that don’t care about their people you will be losing people constantly. I have seen it time and time again both from a positive as well as a negative perspective.
This employee recruitment speaker began thinking back to clients where the supervisors embraced the C.R.A.P. philosophy with caring as the main ingredient and three clients came to mind. All of which have seen their employee turnover drop by at least 50% as a result of supervisors realizing that they needed to care about their employees AND show their employees that they care. When that began to take place, employee turnover immediately began to drop.
I truly believe that most supervisors care about their people. The thing most supervisors don’t realize is that they have to show it. If they show it, people will automatically gravitate to them. Sometimes, supervisors don’t know how to show it. How to show it is about training. If you train supervisors how to show it, they will do it. If they don’t show it after they learn “how to” then we are dealing with a motivation issue, not a training issue. For some supervisors showing that they care comes naturally but, in most cases, it has to be taught. Once taught, supervisors can then put into action the things that they have been taught. Intuitively, most know how to show they care and it is simply a matter of some training so the light bulb goes on. As long as you have supervisors that have caring in their heart you will have an organization that has excellent retention.