You People can’t do anything Right!

As an employee retention speaker and employee retention trainer, I recently heard about a boss that was bashing the very people that got her the highest customer service ranking of any of the departments in the organization. Yet, she regularly complains about everything her people...

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It’s Still a Factory

As an employee retention speaker and employee retention author, when I tell managers to enhance their visibility with their people as part of their employee retention strategies I often hear that “an office environment is different” or “a hospital environment is unique” or some sort...

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Plug the Hole

As an employee retention speaker and employee retention trainer, one of the areas that is killing our ability to retain talent is the lack of leadership in the first-line supervisory and managerial ranks. We have talked and talked about leadership over the past two decades...

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Behave Positively

When working as an employee retention speaker and as an employee retention trainer, I often hear that people would like to have a “more positive” environment. What more positive means varies widely between people. Usually, as I talk with a person I find that they...

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Humans before Hardware

“Humans before hardware” is an expression that is often used by the elite Navy SEALs. As an employee retention speaker and employee retention expert, I love it! However, all too often, we see organizations spend $25,000 on a new piece of equipment and not even...

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Buddy Up

When I was in the military, the buddy system was used all the time. People used to be assigned a buddy to learn from as part of getting a new person acclimated to a new unit. As an employee retention expert and employee retention trainer,...

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Suck it Up!

As I was working in the office the other day, I received a call from a 26 year-old who had heard me when I was working as an employee retention speaker. He was having conflicts with a fellow co-worker and felt I might be able...

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Prior Planning Prevents Poor Performance

I heard that from my drill sergeant while going through basic training in the US Army years ago and have NEVER forgotten it. I used it as an HR leader and now as an employee retention expert and employee retention trainer when looking at a...

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