Give me an “A”

As an employee retention speaker and author, I always talk about giving your people C.R.A.P.  One of the elements of C.R.A.P. is appreciation.  Showing appreciation for a job well done is one of the main things a boss can do for their people.  An acknowledgement...

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Treat Departing Employees with Dignity

As an employee retention expert, I tell organizations I am consulting with they should ask themselves to ask this question.  How do you treat people when they resign to take another job?  This sends a powerful message to everyone else in the organization about whether...

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Appreciation Works

Often we take people for granted.  As an employee retention speaker, I tell my audiences that 50% of the people in this country feel unappreciated at work.  50%...

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Redefining Orientation

Onboarding.  This is a term I hear being used more and more and I am trying to figure out what exactly it is.  It is not in the dictionary when I looked it up and no one ever really defines it in any of the...

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Are You a Class Act?

As an employee retention speaker, I tell my audiences respect is one area a leader has total control over.  Your boss may be a jerk or you may work in an organization that doesn’t value people at the level it should.  That doesn’t mean that...

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Times Have Changed

Everyone deserves respect.  They may do something that causes them to lose your respect but until they do, basic respect is something everyone deserves.  Back in the old days…when I grew up, the philosophy was the opposite.  The attitude was that until you “earned” respect...

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One call, that’s all

An attorney in our area has a tag line “One call, that’s all.”  If you make the call to him, it is implied that’s all you need to do and you will be taken care of.  A great EAP should do the same thing.  If...

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Share Your Expertise

As a boss, sharing your expertise with your people is one of the most valuable things you can do for your people and for the organization.  I have written as an employee retention author, how mentoring has diminished significantly since the 1980’s even though we...

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Your Employees have Issues…Face it!

I like to hit my audiences with reality when working as an employee retention speaker.  One reality is, like it or not we hire the husband, the kids, the dog and even the ex when we hire a person.  What affects them affects how your...

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