Thank you …is it so difficult to say?

  I recently worked with an organization to develop a list of positive behaviors that it expects from all of its people.  25 years ago someone would have asked me if we were crazy doing an exercise like that.  Times have clearly changed.  The workplace has...

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Fire Up

Recently I watched the movie “The 300” for umpteenth time.  The epic battle when 300 Spartans held off a Persian army of thousands still leaves me in awe. Ultimately they lost….but in doing so inspired Sparta to mount an army that defeated the Persians.  What...

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Fear…an Employee Retention Nightmare

In the past several weeks, managers I work with have told me that people in their organizations are still fearful despite the fact they have seen an improvement in business in the last few years.   So what is driving this fear? Fear results primarily from three...

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Hiring Manager Candor Improves Employee Retention

Candor is an incredibly important aspect in hiring.  Candor is the most important element in ensuring that a candidate fits the environment.  All too often, organizations only reveal the positive things about the organization during the interview process.  They neglect to expose any of the...

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The Power of the Card in Employee Retention

Do you remember the last time you received a handwritten card from someone?   Almost everyone can.  In some cases it may have been months but you still remember it because receiving a card with a hand written message is powerful.  In many cases you still...

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People Quit their Boss…Not the Company!

When I give my “Give Your Employees C.R.A.P…and 7 Other Secrets to Employee Retention” speech to groups across the country, I get frustrated feedback from audience members about poor leadership hurting retention in their organization.  Regardless of the level of leadership you hold in the...

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The 3 Things Every Interviewer Should Know

When I am presenting “Give Your Employees C.R.A.P… and 7 Other Secrets to Employee Retention,” I always ask the group how many of them have been formally trained how to interview.  The normal response is about 5% of the group.  That is appalling when you...

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Credibility Drives Employee Retention

Often times we are inclined to let poor performance or inappropriate behavior slide because we simply do not want to deal with the conflict.  BAD IDEA.  In the long term this will kill your credibility and drive out your top performers.  Top performers will boil...

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Frustration is Killing your Employee Retention

People are frustrated.  People are tired.  In 30 years of human resources I have never seen it like this before.  Although companies have added a few of the positions back that they cut during the worst of the recession in 2009, they have not replaced...

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