Continual Training…Continual Growth

Who should be responsible for the training and growth of an employee? Ultimately… the responsibility lies with the employee. But, it also lies with several others as well. The immediate supervisor and the organization itself also have an obligation to provide opportunities...

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Buzz Words…Enough of Them!

While writing my blog on Saturday morning I found myself using the buzz word “exit” in the piece. It got me thinking about all the buzz words that drive me insane when I hear them. And guess what…it drives your employees insane when...

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The best thing about Praise…It’s FREE

When I was teaching a management class last week at Upper Iowa University my class was talking about praise. It then dawned on me the best thing about praise is that PRAISE IS FREE. It does not cost you a dime, motivates people...

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Fear…A Retention Nightmare

In the past several weeks, managers I work with have told me that people in their organizations are still fearful despite the fact they have seen an improvement in business in the last year. So what is driving this fear? Fear results primarily from...

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Negativity…Deal With It

Unfortunately, society keeps telling people that management is all screwed up and doesn’t care. Your people are bombarded with movies like “Office Space,” “The Devil Wears Prada,” and comic strips like “Dilbert” that depict management in a negative light. As a manager it is a...

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Relationships Matter

In Earl Nightingale’s “The Greatest Discovery” he mentions training employees on how to treat customers because you can’t assume they know anything about that. It got me thinking about how I see many organizations handle training of their leaders. Most of the participants...

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You’re Just A Clerk

When I was recently teaching a night class at Upper Iowa University, a student of mine mentioned that her boss told her that she didn’t want to hear my student’s idea to improve a procedure in the department because she was “just a clerk.!” I was amazed....

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Pure Accountability

One of the reasons I have always loved high school and college wrestling as a sport is that a competitor lives and dies on his or her own merits…yes…females are becoming more prevalent in High School wrestling. One of the aspects of...

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