“Please” and “thank you.” This should be THE easiest thing to do when working on your employee retention strategies I tell my audiences as an employee retention speaker. Use the words. Use them a lot. They go a long way in taking the edge off of requests we make of our people. People know you want or need something done yet we often act as if by using the words “please” and “thank you” we are somehow not communicating the urgency of the request. Much of it has to do with the fact that work has gotten faster paced. We are more uptight and have simply become rude because of it. If you build a department or organization where you regularly use “please” and “thank you,” you lay the foundation to take respect to the next level.
In his book “The Fred Factor,” Mark Sanborn provides some of the best examples of the behavior that rises from a culture where “please” and “thank you” are evident. If you are a supervisor, applying the principles of the Fred Factor sends the positive message that you not only appreciate your people but respect them as well. The best thing about it is…it feels good! Once it starts, people will pick up on it and you are on your way to building a positive feeling in your area of influence. This will drive your employee retention strategies. I don’t know about you, but I like to feel good…so why not try it…today.
After reading this, commit to saying “please” and “thank you” and begin doing so immediately. Start consciously saying “please” and “thank you” today…and keep tally to see how many times you do it. But be careful because it can become habit-forming!