Early in my career, I learned that if you wanted to know how people would react to a policy, a piece of communication etc. the key was to think like an employee. Now, as an employee retention speaker and employee retention expert, I give that advice to my audiences and to my clients. It’s not hard. And, it is one of the best ways to avoid making decisions that will drive people out of your organization. Every decision you make should be examined through the lens of an employee.
For instance, if you are an employee and “management” plans to raise deductibles from $500 to $1000 and you are earning $30,000 per year, think of the impact it would have on you. You are no longer the HR Manager that earns $90,000 per year. I bet your reaction to the benefit change is going to be a lot more volatile as the $30,000 employee with a lot less disposable income than someone who is a $90,000 per year employee. If you had put yourself in the employee’s shoes, I am betting you might think twice about doubling the deductible. Even if you did do it, you would be much more ready to respond to the reaction you will get.
Thinking like an employee is one of the best employee retention strategies. You will avoid many of the stupid moves that management often makes that prompt people to begin looking and your goal is avoid having people get angry to the point that they post their resume because once they post their resume, it is only a matter of time before they are found by another company or find something on their own.
So, next time you are going to make some change, ask yourself how one of your “typical” employee’s would think. Stop thinking like a manager and start thinking like an employee. The impact on your employee retention will be amazing.