414-421-9626 jeff@jeffkortes.com

When at a business selecting some building materials for a remodeling job at my house, I was in the shop looking at materials and had to go to the bathroom.  I noticed the men’s room and asked if I could use it and was told “the bathroom’s filthy” we can have you use one up front that is better.  What?   So, I am thinking as an employee retention expert and employee retention trainer, you will have your employees use a filthy bathroom?  What your telling me is that your employees really don’t matter that much.  This is clearly not an employee retention strategies you want to follow.

I’m thinking that we must be a in a 3rd world country where the “peasants” are treated one way and everyone else is more important and gets to use the clean bathroom.  This sends an incredibly negative message to the employees that they don’t matter.

Back in the day, when I was an HR professional, I used the standard that if the bathroom wasn’t clean enough for me to use, it was time to clean the damn thing up!  That’s the sort of message you want to send to your employees from an employee retention strategies perspective.  You matter!  You are people and we will treat you well because we care about you and respect you.

The filthy bathroom is indicative of an attitude that management is somehow better that “the rest of the employees” and does not give a C.R.A.P. (Caring, Respect, Appreciation and Praise.) With that attitude, you foster a “them vs. us” mentality and build barriers that impact your employee retention strategies.  If people feel you think less of them they won’t come to you with their problems or they will think “I’m going to a place where people care about me and the bathrooms are cleaned.”

Ironically, as we are talking about the bathroom, I hate to say it but this is not consistent with the C.R.A.P. retention process.  You should care and respect your people enough to give them clean bathrooms.  If you won’t do something as basic as this, the likelihood you are going to have employees who want to work in your organization is going to be fairly low.  They will work there until they find a place that treats them with dignity and respect and cares enough to provide them with an environment where they are valued.  If you embrace the C.R.A.P. retention philosophy, bathrooms and other quality of work life issues should always be a priority.  Remember, C.R.A.P. Works!