When working as an employee retention speaker recently, I asked the leaders in a company if the organization was successful. They looked at each other thinking it was a trick question. Then one participants said “yeah, we are.” I proceeded to ask him, “If that this the case, how come you don’t celebrate your successes with your employees?” They looked at each other and almost to a person acknowledged that they needed to do so because their employees generally only heard when things went wrong and something needed to be fixed. Unfortunately, that is the way most organizations are run.
This employee retention consultant is a huge advocate of continuous improvement. That’s the only way we get better and survive in today’s competitive world. But, the other way you get better, build employee loyalty, passion and engagement with your people is to also celebrate the successes you do have. Winning, and celebrating the win is essential. Otherwise, all you’re ever doing is beating down your employees.
There are lots of things that an organization can celebrate. They include:
- A record sales year
- Acquiring a large customer
- Safety records
- Hitting key quality and productivity metrics
- Hiring of new employees
- Retirements, anniversaries and promotions
The list is endless and they are all good things that your people have done or accomplishments that they have achieved. Celebrating successes is an integral part of giving your employees C.R.A.P. (Caring, Respect, Appreciation and Praise). These celebrations demonstrate that you appreciate your employee’s accomplishments and is a great way to praise them. This is important stuff because there are a multitude of studies out there that employees in general do not feel appreciated. When people don’t feel appreciated what do they do? They either quit, become disengaged, or worse yet get angry and poison the positive culture you are trying to build. Instead, when you celebrate successes, people love it and want more of it!
This will put you on a path of positive reinforcement as opposed to beating your employees over the head to get them to do things for you. They will WANT to do things for you. That’s why celebrating successes is essential if you want to have a workforce that is fired up and helps you to thrive and build the bottom line. As I like to always say; your job is to give your people C.R.A.P.! A key ingredient in C.R.A.P. is to celebrate success!