As an employee retention speaker and employee retention author, I see many leaders of organizations that start on an “employee retention journey” without first looking at their current state and where they are at. They just jump right in. No thought. No planning. No plan of execution. This contributes to a tremendous amount of activity that has no purpose, does not generate results and wastes time and money. The key to beginning a successful journey is to look at your current state of retention activities by conducting an audit of those activities.
When an audit is conducted some key processes to look at are:
- Training and Development
- Leadership capabilities
By looking at your processes first, you can determine what are the areas that are most in need of attention and what actions you will take that will give you your biggest bang for your buck. The idea is to have a well thought out and focused plan of action. May people say “but that takes too long.” This employee retention consultant knows that it takes less time to do it right and to be focused that to take a shotgun approach that yields no results. Overall it will take you less time than just jumping in.
When this employee retention consultant conducts an audit or has a client use his self-audit, the first thing I do is to look at areas that are low hanging fruit where action can be taken in the first 30-days. By getting early traction that generates some results, people are energized and want to continue to move forward. The next step is to look at actions that you can take in 60, 90 and 180-day time frames. When people see you have a well thought out plan and that it’s not just the “flavor of the day” they tend to get onboard with the initiative.
Lastly, human resources may be the one that does the audit, but the entire leadership team needs to own the process. If it’s just thrown to HR, it will fail. HR needs to take the lead but needs the entire team onboard. It’s no different than when you do a ISO audit. Quality leads the charge, but everyone is involved in the process.
Doing a self-audit can take less than a day…yes a day. It is time well spent so that your compass is set, and you know where you are currently. After all, if you don’t know where you are, how will you know the path it will take to get where you want to be.