Just recently, this employee retention speaker and employee retention trainer was working with a client that employs almost all Gen Z and millennials as employees. Many people get frustrated with these younger workers and constantly complain about them. As the saying goes, “It is what it is.” One of the General Managers and I got talking about his philosophy for dealing with these two generations. It was refreshing for this employee recruitment expert to hear what his employee retention strategies are. Frankly, he gets it and he has the answer which is why the turnover in his store is virtually zero when other similar businesses are a revolving door. His philosophy was to be “firm, fun and fair.” I thought it was positively brilliant in not only what it embodied but also in its simplicity.
The thing that struck me about the conversation was that it came out in a group round table with the other managers from the organization that run similar stores. Their jaws dropped when everyone at the table heard his philosophy. It was SO simple that in some ways it was almost anti-climactic to hear it. I looked at the other participants and told them, “I told you at the beginning of the workshop that you have the answer and just don’t know it.” The answer, or at least a good portion of it was sitting in their midst.
All too often organizations get so engrossed in the day-to-day that they don’t take time to step back and think their problems through. I have found when they do, the answer is right in the group. The other thing that doesn’t occur is that senior leadership does not ask their first-line leaders and managers what they think the answer is. If they had in this particular case, the answer would have become readily apparent when this General Manager told them about his “firm, fun and fair” approach to solving employee turnover.
The “firm, fun and fair” approach embodies many of the C.R.A.P. principles that I talk about (Caring, Respect, Appreciation and Praise). Are they exactly the same? No, but the key is that the answer was there all along. All you have to do is bring it out and you will see your employee retention improve. After all, you have the answer already!