As an employee retention speaker and employee retention author, I tell supervisors and managers of clients that it’s so important that people understand how they matter to the business. Most people see themselves simply as cogs in the wheel…even in relatively small organizations. The reason for that is twofold. The first reason is that we simply don’t even tell employees that they do matter. We simply ignore them, don’t show them any appreciation, don’t say “thank you” and treat them as if they are invisible. It’s sad but true. Every place wants people to be “engaged” but then we don’t even acknowledge the things that they do to keep the place running.
To this employee retention trainer, telling people things like “nice job on that spreadsheet,” “thanks for getting that to me early,” “the floor looks great…I appreciate you keeping your work area clean” and other SIMPLE comments like that tell people that what they does is noticed. It’s also appreciated by people. If you want people to be more fired up about their work, you have to say things like that. If you want a bunch of disengaged drones working for you, go ahead and take the easy way out and say nothing. You will reap what you sow.
The second piece this employee recruitment expert saw all the time as an HR Leader was that we rarely tell people “how” what they do impacts their department, their facility and ultimately the entire organization. The machinist who is fully engaged and comes up with a unique idea on how to program a new part that increases the capacity of the machine needs to be acknowledged AND also told how that increase in capacity impacted the quality, the cost or producing the part and how all those things filter down to impact the bottom line of the organization. It isn’t enough to just acknowledge someone did a good job…it’s important…but not enough. Its critical that we connect the dots for people so that they see that they have an impact…a real impact on the bottom line or the effectiveness of the organization.
As leaders, it’s imperative that you both acknowledge what your people are doing but also tell them how what they do matters. If what they do matters, then they matter. That’s what everyone wants. They want to know that they matter! Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation and Praise) Why? Because C.R.A.P. Works!!!