All too often, this employee retention speaker and employee retention author sees leaders in an organization that are just going through the motions when they are dealing with their employees. They see employees as a means of production and that they are simply cogs in the wheel. They are not really people. Recently, this employee recruitment speaker had the incredible opportunity to work with an organization that believed that you have to connect with your employees so that they feel part of their “family.” It was a privately held company where they truly value people and like their people. They always have their people’s best interest at heart.
They have the philosophy that they will get to know their people at more than just a perfunctory level because they want to know about the person and what is important to that person in their career and their life. Many organizations would say that they are prying into things that they should not be. However, they make that connection without prying. They communicate in a respectful, open and honest way and respect people’s privacy. They have found, and this employee retention trainer agrees, that you can do all these things and still respect people’s privacy.
What I have found is that leaders have emotional intelligence and are able to determine if they are invading someone’s “space” and delving into an area that is deemed to be “private” by that person. I have also found that people are honest and will tell you “I don’t want to discuss it” if they don’t want to discuss it. And, that’s the way it should be. Respect that. The problem we face as organizations is that we are so paranoid about getting to know our people that we never develop a true connection. That true connection is essential to employee retention strategies as well as having an organization that functions at optimal levels.
When a connection exists between leaders, the organization and the people, people stick around, are engaged and want the organization to succeed. It’s tough to connect with people but it’s essential if you want to take the organization to the next level. Connection fits under my “C” in C.R.A.P. (Caring, Respect, Appreciation and Praise) as well as the “R” because you are Caring about people but Respectful of them. It’s a tough balance but it is a balance that can be achieved and when achieved, you will create a connection that will have a significant impact on employee retention.
Remember…Give Your Employees C.R.A.P. Why? Because C.R.A.P. Works!