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A couple weeks ago, this employee retention speaker and employee retention author had the opportunity to sit down with a former boss for coffee and catch up with what was happening in the facility he’s in charge of.  As we talked, the topic of continuous improvement came up as he is always looking to improve.  Perhaps, that’s why they don’t have an employee turnover problem!  Then he told me about an initiative he decided to undertake in order to be proactive with running the facility.  Here’s what he decided to do

Bear in mind, he is the GM of the business and has a plant manager who runs the plant itself as he has responsibility for more than just the plant.  So, he’s a busy guy.  Despite the demands on his time, he took the initiative and sat down with EVERY employee in the facility and asked them five questions.  This is a facility of over 125 employees, so this was NOT some simple task that took a few minutes.  It took DAYS.  When he sat down with every employee, he asked everyone five questions.  The questions were:

  • What do you enjoy most about your job?
  • What do you need to thrive as a company employee?
  • What are the biggest challenges your team is currently facing or will face in the future?
  • What are the most promising opportunities for improvement?
  • If you were me, what would you focus your attention on?


The questions he asked will help him ensure that his facility runs well and his employee retention stays excellent…which it is!  In the mind of this employee retention trainer, the questions are brilliant because of the insight they will give him into what his employee retention strategies should be.  Not only that, by simply sitting down with everyone and asking the questions, he sends the message that he respects their opinion.  (Respect…the “R” in C.R.A.P.)  How many GMs do you know that would do this?  Not too many in my opinion.   As he talks with everyone, he gets a chance to know them better and sees them as people.  (Caring…the “C” in C.R.A.P.)  How many GMs have we seen that only care about the bottom line and don’t give a rip about people?  More than I care to recall.

If you want to have great employee retention, you have to work at it.  It doesn’t just happen.  The former boss of this employee recruitment expert gets that.  It’s hard work but the results will be phenomenal.  So, if you are a leader reading this, take a page out of this GM’s playbook.  Get out of your office and start asking your employees what they think.

Remember…Give Your Employees C.R.A.P.®  Why?  Because C.R.A.P. Works!

Reach out to me on LinkedIn or drop me a note at jeffkortes.com to find out how to Give Your Employees C.R.A.P®. and have incredible employee retention!