During a break in the C.R.A.P. Leadership® training I was conducting for this large organization, one of the first-line supervisors and I were talking about senior leadership and he started telling me a story about when he was a production line employee. This guy had apparently hurt his ankle over the weekend when he was playing sports. On Monday morning, he was on the job and was walking in the plant. He was hobbling around when the President of the company came walking down the aisle. The President saw him limping and said to him, “Javier, your limping, what’s wrong?” Javier then went on to explain to the President what had happened. They chatted for a bit and the President told him he may want to get the ankle looked at. A normal type of exchange. Not really.
As this employee retention trainer mentioned at the beginning of the article, it was a large organization. Javier went on to explain that he was shocked that the President knew his name because he had only briefly met the President during an interaction in orientation when the President had visited the session. The President stopped by when walking through the plant the following week and made it a point to check on Javier to see how he was doing. Ultimately, Javier became a supervisor and now regularly sees the President and they talk but, to this day, Javier still recalls the fact that the President remembered his name and took the time to check to see how he was doing.
This is the type of action that people remember. This President clearly gets the C.R.A.P. Philosophy (Caring, Respect, Appreciation and Praise). He genuinely Cares about his people. He knows his people and they notice that. Javier was surprised because the President knew his name AND he checked on him later. The fact that Javier was telling me the story five years after it happened speaks volumes about the President and the organizational culture he has tried to create. This is what it takes to truly have great employee retention!
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation and Praise) Why? Because C.R.A.P. Works!
Reach out to me on LinkedIn or call or text me at 414-305-9626 to find out how to Give Your Employees C.R.A.P.®, hear more about the C.RA.P. philosophy AND how this philosophy can reduce employee turnover by 35-80%.