When this employee retention speaker and employee retention author hears comments like that, he just wants to slap some sense into the person who has the door closed. Recently, I was at a bar talking with some people I didn’t know and during the course of the conversation, one of the people said with a bit of dread, “Oh…don’t dare knock on her door when it’s closed. You’ll get your head bit off.” Nosey like I am, I asked about the situation and apparently, this manager REGULARLY closes her door so she can “get some work done.”
This behavior drives her people crazy because, like most work activities, people often have questions. Not only is the door closed but it’s the attitude that you “better not knock and interrupt.” People will even call her and she will not answer the phone. This sends the message that 1) her people are not important 2) she is better than them and 3) she is selfish and more worried about herself than her people. This is just the type of manager that will tend to have a revolving door of employee turnover because she sends off the vibe by this one action that she doesn’t care about her people. Although, I bet it’s not the only message she sends off with her other behaviors.
When this employee retention trainer dug deeper, it became pretty apparent that this department has more turnover than others in the organization. This employee recruitment expert can see why. You don’t send messages like this and have your people respect you. You are supposed to be there for your people…part of the “C” in C.R.A.P. Moreover, the door closed sends the message you don’t respect your people enough to give them access to you. Another violation of the C.R.A.P. Philosophy involving the “R” of C.R.A.P. With just one action, this manager has violated two important aspects of Give Your Employees C.R.A.P.®
This is simple stuff. I tell leaders to keep their door open at least 80% of the time. It’s better to use a conference room to hold a confidential conversation than closing your office door. Closed office doors send the exact wrong signal. If you want to build employee retention, you must be open, available, visible, and respectful. Closed doors send all the wrong messages!
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation and Praise) Why? Because C.R.A.P. Works!
Reach out to me on LinkedIn or call or text me at 414-305-9626 to find out how to Give Your Employees C.R.A.P.®, hear more about the C.RA.P. philosophy AND how this philosophy can reduce employee turnover by 35-80%.