As the Covid-19 Pandemic continues on, organizations have had to devote an incredible amount of effort to dealing with contract tracing, tracking days off by employees, and a myriad of other new employee related issues driven by the pandemic. What this has resulted in is a failure to watch the other fundamental metrics that are indicative of how your employee retention strategy is doing. In many cases, organizations have not done the scheduled engagement studies that they were planning or other key activities they had planned to drive down employee turnover. Those metrics that need to be watched include the following:
- Turnover statistics and trends. This can be organization-wide or even in departments if you do that type of drill-down of your data.
- The results of “stay interviews”…if you have been able to continue to do them.
- The results of exit interviews.
- Utilization numbers of your Employee Assistance Program (EAP). If your numbers are NOT GOING UP, it means people are not accessing your EAP given the nationwide increase in mental illness due to Covid-19 your numbers should be trending up. If they aren’t it means you need to be increasing the visibility of your EAP and enhance employee communication.
Depending on the metrics you are using to judge the success of your employee retention activities, this list could be much longer. The key is to be watching your numbers. If you are not watching your numbers, people could be quitting at a higher rate than before the pandemic and you have just lost sight of it. The other important factor this employee retention trainer points out is that when things return to “normal,” you could face a tsunami of employee turnover. That’s why it’s more important than ever to ask the question, “How do my numbers look?”
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation, and Praise) Why? Because C.R.A.P. Works!
Are you concerned with the level of employee turnover in your organization? If so, call me at 414-305-9626 or email me at firstname.lastname@example.org to find out how to Give Your Employees C.R.A.P.®, hear more about the C.R.A.P. philosophy AND find out how this philosophy can reduce employee turnover by 40-80%.