When the discussion was taking place, who was going to be in the workshop leader was adamant about leads, supervisors, managers, and senior-level people in on the workshop. Often, this employee retention trainer must strongly urge organizations to include leads because they aren’t formal members of “management.” That was not an issue with this organization because they recognize that the leads are the closest point of contact with new employees joining the organization or, for that matter, all employees. The greatest supervisor in the world with an ineffective lead will have a less than optimally performing department.
Not only are the leads important in driving operational performance, but they are also a key component of employee retention. They oversee day-to-day activities, are closest to see if the person is struggling, is being properly trained etc. Those elements directly impact employee retention. The leads also tend to have the most knowledge of why people leave because they are the closest to the problem. Unfortunately, a poor leader can be the problem. Moreover, because they have the most contact with a new employee, the new employee sees them as the face of the company.
By getting the leads involved, not only are they getting great information to develop their employee retention strategies, they are training the next batch of leaders who will fill roles as the organization grows. This employee recruitment expert knows that by involving leads you are sending the message you Respect them as well as their knowledge and expertise….The “R” in C.R.A.P. This organization gets it. Take a lesson from their book when developing your employee retention strategy. Don’t forget your leads.
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation and Praise) Why? Because C.R.A.P. Works!
Are you concerned with the level of employee turnover in your organization? If so, call me at 414-305-9626 or email me at email@example.com to find out how to Give Your Employees C.R.A.P.®, hear more about the C.R.A.P. philosophy AND find out how this philosophy can reduce employee turnover by 40-80%.