414-421-9626 jeff@jeffkortes.com

Needless to say, one of the topics that we always talk about is employee retention strategies.  They do a great job of employee retention.  At this point, their biggest problem has been finding people.  So, this employee recruitment expert offered some ideas that might be helpful.  Then, when I ask him how it was going otherwise, he responded, “It seems like every day is ‘Just another Ground Hog’s Day.’”  When I gave him a quizzical look he went on to say that he felt like Bill Murray in the movie Ground Hog’s Day.  He then went on to elaborate.

He’s been with the organization his entire career and progressed up through the ranks to his current position as General Manager.  He has been in that role for 15 years.  The business is doing well and expanding so there are some challenges.  All that being said, he has his job down to a science!  So, it is largely routine.  He is at least eight years from retirement and the last thing he wants to be doing is the same old thing day after day after day like Bill Murray did in Ground Hog’s Day.  This prompted him to talk to his boss about what his next opportunity will be as he doesn’t want to retire in place.  His boss was shocked because he thought the GM was “satisfied.”

This is a great illustration of how you can’t take your older employees for granted.  I have seen that many organizations assume that once someone hits their mid 50’s they assume that everyone wants to coast to retirement and just show up every day.  It’s my experience that is the farthest thing from the truth.  This employee retention trainer finds that many “older” people want to be challenged and continue to grow.  They even want to be considered for promotion!  I’m a huge advocate of asking EVERYONE in the organization, “Where to you see yourself going in the organization?”  The answers will run the gamut from, “I just want to do my job” to, “I want to be President.”  The key is to ask.  Don’t assume.  You can be setting yourself up for employee turnover if you are not attuned to what your people are thinking.  This is also how you keep them engaged and happy.

It will be interesting to see if his boss is listening and how his boss acts in response to what he learned.  If he fails to act and the GM feels like every day is “Just Another Ground Hog’s Day,” don’t be surprised if there isn’t some high-level employee turnover in this organization.

Remember…Give Your Employees C.R.A.P.®  (Caring, Respect, Appreciation and Praise)  Why?  Because C.R.A.P. Works!

 

Are you concerned with the level of employee turnover in your organization?  If so, call me at 414-421-9626 or email me at jeff@humanassetmgt.com to find out how to Give Your Employees C.R.A.P.®, hear more about the C.R.A.P. philosophy AND find out how this philosophy can reduce employee turnover by 40-80%.