My colleague began telling me about how furious his wife had gotten as a result of how she had been treated at work recently by her boss. She is in her mid-50’s. Apparently, her boss had asked her to help a young colleague out on a new project that had come into the office from a big client. As a project manager, the boss didn’t feel comfortable the young person was yet up to the task of handling this assignment because of its magnitude. So, he asked my colleague’s wife to lend a hand.
They worked on the project together and things went smoothly. The client came back and spoke about how well the project team had handled things and the client was quite pleased. At the next staff meeting, the boss made it a point to shine the spotlight on the young person and raved about how well he had performed on the project and that the client was very pleased. Not ONE word was mentioned about how my colleague’s wife had been involved with mentoring the young person and how this contributed to the success of the project. My colleague’s wife sat in stunned silence as the boss gave all the credit to the younger worker and didn’t even mention her. She may as well have been invisible. Needless to say, she was p***ed. (In case you didn’t get it, the word rhymes with missed)
This employee retention expert sees this happen all the time. Bosses forget about “old people” all the time. They make the assumption that these “old people” don’t need to be shown Appreciation or Praise…the “A” and “P” in C.R.A.P. They assume these people will simply chug along, do what they are told, and hang out until they retire! Wrong! More older workers are saying, “I have 10 years or more left until I retire. I’m not putting up with garbage.” So, they start looking for a new job and, often very quickly, find a new job and leave the organization. So much for the organization’s employee retention strategies. The organization has just lost an employee who, in all likelihood, would have stayed for 10 more years if treated properly.
Organizations need to realize that these “old people” play a crucial role in sustaining an organization and transferring knowledge to the younger generations. They need to understand they have to give ALL of their employees C.R.A.P. (Caring, Respect, Appreciation and Praise)…not just their young employees. If you are a leader reading this, don’t forget about your “old people!”
Is your organization desperate to retain people? If so, email me at email@example.com to find out how the C.R.A.P approach can reduce employee turnover by 40-80% and improve employee engagement. When you send me the email…make the subject title I’m desperate and I will send you a copy of my employee retention self-audit to help you identify gaps in your employee retention strategies!