She is relatively new to the profession and was talking about how incredibly busy she is and even though she is new in her role she already noticed that she was being consumed by an avalanche of paper. As this employee retention expert told her, “Welcome to HR!” When I look back on my career as an HR Leader, I noticed that was the case in my second job. The paperwork seemed never-ending. Fortunately, my mentor at the time gave me some advice that I carried with me through my entire career and I tell all HR Leaders. My mentor said to me, “If you have to choose between paperwork or people…always chose people.”
The advice my mentor gave me was some of the best I have ever gotten. He then went on to tell me that paperwork doesn’t produce products, people do. Also, because we were in a business in which employee retention was a real challenge, he made it a point to say that paperwork doesn’t help us retain our people. Instead, he talked about the importance of visibility, communicating to shut down the grapevine, being there for your people to talk to when they needed you to, and treating people with respect. He was the guy that taught me all about C.R.A.P. (Caring, Respect, Appreciation, and Praise) and that taking the time to Give Your Employees C.R.A.P.® was what drove employee retention…not pushing paper!
Let’s go beyond just paper. Add on all the meetings that leaders get sucked into and it’s no wonder we don’t interact with people. We have our HR Leaders and leaders, in general, doing everything but working with our employees. It’s no wonder that people don’t have a relationship with HR or even their boss that builds loyalty. It’s time we take a serious look at what the priorities are in our organizations. Let’s focus our attention on what really drives our employee retention and our business success…people!
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation, and Praise) Why? Because C.R.A.P. Works!
Are concerned about the employee turnover you are experiencing? If so, email me at firstname.lastname@example.org to get my Employee Retention Self-Audit. In the email, make the title “I’m Desperate” and I will get the audit out to you!