While at an event recently, this employee retention specialist got talking with an owner of a company and I asked him how his turnover is. He replied, “I have no employee turnover.” Needless to say, I asked, “Then why are you here?” He went on to explain that he likes to attend these events because he is always looking for ways to get better and tweak his employee retention strategy. This employee retention expert liked this guy immediately. So, I asked him what he is doing to be so successful. Some of the things he went on to explain were:
- He believes in treating his people like family. Some of the things he does are getting his people together to celebrate holidays and successes they have as an organization. As part of doing so he thanks employees for their contribution and tells them they couldn’t have done it without everyone in the organization.
- Communication is huge and he has a plan to ensure that people are informed because he believes he has an obligation to do so. After all, this is his people’s livelihood.
- He walks the shop floor every day and makes it a point to get to know all employees and likes to meet all the new people. Most new employees are shocked they actually get to meet the owner.
- When his people have issues, he helps the employees work through them because they are like family. As a result, he has a robust Employee Assistance Program (EAP)
- He deals with issues promptly, so they don’t fester and don’t become dysfunctional. You can tell he does this because he cares about his people and the culture.
- He has avoided laying people off, so they have a sense of security and stability.
- Lastly, he watches wage rates and ensures he is competitive. He also has a 401K he matches, health insurance that’s good and he pays profit sharing so that people know their compensation is tied to how they perform and the success of the business.
This employee recruitment expert was impressed. This guy believes in the philosophy of Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation, and Praise) and has his employee retention strategies buttoned down. I made it a point to ask him if he got anything out of my session. This is what impressed me most of all. He said, “Yes, I saw some things that I’ve gotten sloppy on and need to make sure I fix that.” Wow…This Is An Owner Who Gets It!!!
Remember…Give Your Employees C.R.A.P.® (Caring, Respect, Appreciation, and Praise) Why? Because C.R.A.P. Works!