414-421-9626 jeff@jeffkortes.com

This employee retention speaker and employee retention expert find that approachability is difficult to describe.  In most cases, a lack of approachability exists because of a lack of trust between the leader and the employee that has built up over time.  When the employee comes to the leader does anything positive happen…if not…trust is lost.  Sometimes leaders have their doors open but when you stop in you feel as if you are imposing on them.  They don’t send a signal that they are glad to see the employee.  They rarely look up from their work, grunt and acknowledge that you are there, and then growl, “What do you need?”

When the employee comes to the office, the leader needs to set aside their work and devote their full attention to the person who has come to see him.  That person is all that matters.  The leader needs to listen to what the person has to say.  They have to be present at the moment.  People can tell when you are playing a charade and are not really there and listening.   This means the mobile device, the phone, work, etc. need to be put “on hold.”  You must give undivided attention.

Assuming you do this all correctly, then the key is to ACT on what you hear.  Listening is not simply enough.  If you disagree say so.  If not, get behind the idea and support it.  This sends the message that approachability works.  Trust is built.  This trust can then be relied on as a tool to help retain your people.  After all, most people will not stay working for someone long if they don’t trust them.

All this is even more difficult when working virtually.  It’s easier to hide in a virtual office.  This employee recruitment expert has seen more supervisors and managers stop leading because they can.  Instead, they need to be reaching out to their people to see how they are doing and asking if they need help on anything, and ensure their people are there for them.  This takes MORE effort virtually than in-person.  These are crucial times as we begin to bring people back into the office (which I think is a good thing) because managers need to be on top of the emotions their people are feeling about coming back into an office setting.   Now is the time to ask yourself, “Am I approachable?”

Remember…Give Your Employees C.R.A.P.®  (Caring, Respect, Appreciation, and Praise)  Why?  Because C.R.A.P. Works!

Are you concerned with the level of employee retention in your organization?  If so, call me at 414-305-9626 or email me at jeff@humanassetmgt.com to find out how to Give Your Employees C.R.A.P.®, and hear more about the C.R.A.P. philosophy, AND find out how this philosophy can reduce employee turnover by 40-80%.