414-421-9626 jeff@jeffkortes.com

While speaking at a convention of medical clinicians recently, this employee retention speaker and employee retention trainer got talking with a person who was dealing with an issue about being cross-trained by a fellow employee.  Apparently, what happened was, that the person I was talking with had recently been asked to cross-train by her boss.  She was assigned to a fellow employee who, for some reason, was reluctant to do the cross-training.  The training he was giving her was minimal at best and it was becoming apparent that he really did not want to train her.  The person I was talking to was older and admitted she knows she doesn’t learn as fast as the young people she works with but once she is trained, she retains the training.

The person being trained…we will call her Marsha, all of a sudden noticed a change in behavior on the person who was training her.  He was much more open, positive, and willing to train her.  Marsha was wondering what had happened.  Marsha then heard from another person in the department that the supervisor of the department had heard about what was going on.  The supervisor was furious because she has always tried to develop a culture of respect among her employees.  When the supervisor heard what was going on she went to the employee who was supposed to be doing the training and asked what was going on.  The other employee started making all sorts of excuses.  When that happened, instead of beating around the bush the supervisor told the employee…”That’s part of your job.  It is not a request…it’s expected.”  Then she asked the trainer if he had any questions.  The trainer responded “no.”  The supervisor responded, “I trust there is no confusion here.”  The trainer answered, “no.”

This employee retention consultant was thrilled when he heard this.  All too often, leaders let people get away with garbage like this trainer was trying to pull.  When you do that, all you will get is more garbage like this.  Letting bullying or failing to perform assigned tasks like this is unacceptable.  Kudos to the leader.  She stepped up.  When other employees see what happened they will realize garbage like this is not allowed to happen.  The supervisor has just taken a huge step to reinforce a culture of C.R.A.P. (Caring, Respect, Appreciation, and Praise) is expected.  This is a major step to ensuring your employee retention strategies are not undermined by ruining your culture.

All too often, this employee recruitment expert sees leaders let people slide.  That is the last thing you want to do.  It undermines a culture of respect and can kill your employee retention.  So, the next time someone tries to do what the trainer did…. tell them…do your job!

Remember…Give Your Employees C.R.A.P.®  Why?  Because C.R.A.P. Works!

Are you concerned about the employee turnover you are experiencing?  If so, email me at jeff@humanassetmgt.com to find out how I can help you lower your employee turnover by 40-80%.